Zebra also introduced the Operational Visibility Service (OVS), a new managed service that provides a platform and dashboard for at-a-glance visibility into Zebra mobile device asset performance and operational business performance.
OVS is built on Zebra’s Asset Visibility Platform, a cloud-based management and integration platform purpose-built for the management and control of business-critical assets.
Zebra OneCare offers global support, with hree different service levels were designed to give organizations the level of service that best meets their business needs and budget.
Zebra OneCare Essential provides basic assurance through comprehensive coverage, technical support, device diagnostics and three-day turnaround time on repairs. Zebra OneCare Select offers around-the-clock availability and visibility through services that include online dashboards, 24x7 support and same-day shipment of pre-configured, replacement devices that are ready to use on arrival.
Through the Premier level of service, Zebra and its channel partners collaborate to meet the needs of customers whose requirements go beyond a defined Service package. Premier services include customized dashboards, advanced diagnostics, third party software support and support from a dedicated helpdesk.