The new kiosks represent the latest stage in Al Rajhi’s strategy for banking in the digital age, and build on its long-standing use of Gemalto’s instant card issuance solution. Customers simply enter their existing card into a reader inside the kiosk, and input their PIN to authenticate themselves.
A One Time Password (OTP) is automatically sent by SMS to facilitate double authentication and ensure all necessary security standards are met. The ready-to-use card is issued immediately. The kiosks are being deployed outside existing branch locations to provide round-the-clock availability
Gemalto launched instant EMV card issuance 10 years ago and it was adopted by Al Rajhi in 2009. The instant issuance system is now deployed in 1,200 points of issuance in the bank’s branches and responsible for issuing up to 20,000 cards daily.
“The extension of the solution to kiosks is part of our on-going plan to transform branches for the digital age of banking and give our customers advanced services and a seamless experience,” said Saleh Alzumaie, GM Retail Banking Group for Al Rajhi Bank. “We’ve seen a 30% card issuance increase since the kiosks were deployed.”