By replacing its manual, paper-based process with Zebra’s MC3190-Z RFID handheld reader, Bon-Ton has enabled store associates to fully restock merchandise displays in a fraction of the time, increasing productivity and enabling associates to spend more time servicing shoppers.
Today, associates in more than 180 Bon-Ton retail department stores use Zebra’s MC3190-Z RFID handheld readers on a daily basis to streamline the display compliance process and know with certainty that all available merchandise is on display.
As soon as associates arrive in the morning, they scan the selling floor using the MC3190-Z readers to compare items on display against on-hand inventories, helping them identify missing items that should be on the sales floor.
Store audits revealed that with the previously used manual system, up to 20% of merchandise in certain categories might be missing from the sales floor during a given week, resulting in missed sales opportunities.
The RFID inventory system provides Bon-Ton with deeper visibility into what merchandise is available at all times. It increases inventory management efficiencies by allowing store associates to scan and tag new merchandise as it first arrives in-store so it can be immediately placed on display, leading to quicker item availability for shoppers and increased sales.
“Bon-Ton selected Zebra because of its cutting-edge RFID technology and RFID industry leadership,” said Lisa Celebre, VP of store operations, The Bon-Ton Stores, Inc. “We look forward to expanding this rollout to include additional use cases across all of our stores in support of our omnichannel strategy to support our customers’ changing shopping habits.”