12.06.18
As part of its long-term initiative to offer best-in-class account management and customer service, the North Carolina Turnpike Authority (NCTA) has begun developing its next generation back office system to provide transparency in all transactions and continue enhancing the customer experience for tolling facilities throughout the state.
The NCTA selected TransCore to design and implement its customer service technology platform. TransCore’s cloud-based system is capable of processing the 60 million tolling transactions NCTA currently processes each year, and is able to expand efficiently based on future growth. In addition to technical performance, the NCTA ranks its customer satisfaction and trust as key indicators for the system’s success.
“We’re the fifth fastest growing state in the country and as the recent hurricanes showed us, supporting each other is at the very heart of who we are,” said NCTA executive director Beau Memory.
TransCore will deploy its Integrity back office system to support all NCTA projects and customers with advanced customer relationship management, billing, customer service, and financial management functionality.
With more than 25 years of experience designing back office software and operating customer service centers, TransCore has installed 39 back office systems worldwide and securely processes more than one billion back-office transactions each year.
Source: Transcore
The NCTA selected TransCore to design and implement its customer service technology platform. TransCore’s cloud-based system is capable of processing the 60 million tolling transactions NCTA currently processes each year, and is able to expand efficiently based on future growth. In addition to technical performance, the NCTA ranks its customer satisfaction and trust as key indicators for the system’s success.
“We’re the fifth fastest growing state in the country and as the recent hurricanes showed us, supporting each other is at the very heart of who we are,” said NCTA executive director Beau Memory.
TransCore will deploy its Integrity back office system to support all NCTA projects and customers with advanced customer relationship management, billing, customer service, and financial management functionality.
With more than 25 years of experience designing back office software and operating customer service centers, TransCore has installed 39 back office systems worldwide and securely processes more than one billion back-office transactions each year.
Source: Transcore
