Zebra Technologies Corporation said Purolator will use its mobile devices for drivers, retail and hub operations and ShipTrack’s software for track and trace, dispatch and hub management operations. The technology will be supported by a customized Solution as a Service model developed by Zebra, ShipTrack and PiiComm, which incorporates enterprise mobile devices and software to improve delivery time, increase operational efficiency and deliver an even better customer experience.
“Our relationship with Zebra and ShipTrack fulfills our hardware, software and service needs and ensures we stay ahead of the digital needs of our customers and our industry for years to come,” said Ricardo Costa, chief information officer, Purolator. “This is a foundational investment and an important step forward in Purolator’s digital evolution that will enable us to put our customers, recipients and employees in the driver’s seat with new innovation over the long-term.”
Zebra Technologies, ShipTrack, a Zebra PartnerConnect Independent Software Vendor (ISV) and PiiComm, a Zebra Premiere Solution Partner, created a unique business model for Purolator, providing an entire service-based solution for devices and software. Purolator will deploy ShipTrack’s software platform on Zebra enterprise mobile computers and tablets to streamline dispatch, route optimization, track and trace and reporting throughout its field, hub and retail operations. Zebra ring scanners will be deployed in the hub to enable hands-free operations. PiiComm and Zebra jointly provide end-to-end lifecycle management with Zebra’s Lifeguard for Android software security solution as a foundation for the mobile devices and software.
“The ShipTrack cloud software platform along with our help desk and PiiComm’s lifecycle management services coupled with Zebra’s industry-leading portfolio of mobile devices gives Purolator an edge over its competition,” said Shawn Winter, CEO, ShipTrack Inc. “ShipTrack provides the application which gives both Purolator and its customers access to package shipment information, proof of delivery, and signature capture.”
“Zebra provides a performance edge to the front lines of the courier and postal delivery markets,” added Chris Kelly, VP and GM of North America Sales, Zebra Technologies. “Leading customers like Purolator understand the need to invest in purpose-built solutions and software to ensure complete visibility of the location of packages in real-time in order to improve customer service and meet the needs of the on-demand economy.”