One of the key objectives within this deployment is achieving full inventory visibility. This means that all items, whether located in the distribution center or in stores, are consoli-dated into one centralized inventory hub. This allows Outdoor Voices to further unlock omnichannel services, such as ship-from-store, without the need for separate stock in or-der to fulfill web orders and replenish stores.
“Outdoor Voices is a revolutionary brand that’s a prime example of fulfilling the omni-channel dream, merging the online and offline experience into one omni-channel,” said Rob Schuurman, president retail, Nedap Inc. “They selected the !D Cloud as a turn-key solution to further enable the omni-channel journey to their customers.”
“For us as a digitally native brand, it’s important that our online experience mirrors that of our shops and this plays an important part in our strategy of activating locally and am-plifying digitally,” added Nate Peterson, VP of supply chain at Outdoor Voices.
“Nedap enables our store employees to better manage our omnichannel experience, where we can complete inventory counts with 99 percent accuracy and therefore expose our customers to every last unit available within our inventory,” noted Kevin Harwood, VP of technology at Outdoor Voices.
One of the key results of the pilot project is that the amount of lost sales due to inaccurate stock dropped significantly. Web orders are located and picked from store shelves using Zebra RFID handhelds equipped with the !D Cloud app. Orders are then shipped from there when they are not available in the distribution center. In addition, in-store safety stocks can be lowered as full inventory visibility allows for efficient replenishment.