Mountain Warehouse has been growing year on year for two decades now. To continue this success, it’s vital that the retailer continues to be agile and move with customer behavior. Aligning bricks and mortar with the digital experience of using RFID is essential to maintaining this growth.
“We have been very successful over the past 22 years at Mountain Warehouse. To build on this growth, we made the decision in 2019 to RFID source tag our inventory. As a result of this, we will benefit hugely from having full inventory visibility. Knowing what is in stock allows us to provide better product availability, improving our customer proposition, whilst increasing sales,” said Jamie Morgado, head of retail operations at Mountain Warehouse.
Mountain Warehouse ran a previous project looking into the benefits of RFID. The improvement in accuracy, although with a different supplier, supported the business case, which in turn started the Request for Proposal process.
In addition to experience and references, not having to invest in shielding materials was an important driver for Mountain Warehouse when selecting !D Cloud.
“One key aspect in choosing Nedap was their Virtual Shielding solution, which will help stores with their shop floor replenishment process, maximizing on-shelf availability,” said Alexandria Smuts, head of IT delivery at Mountain Warehouse. “Virtual Shielding removes the requirement to physically shield stock rooms with RFID blocking paint or foil, which facilitated a lower level of investment for roll out.”